Refund Policy
Failed or duplicate payments
If a payment fails after being debited, or is accidentally made twice, the amount is refunded in full to the original payment method within 5–7 business days of our confirmation. Write to hello@ekapass.com with the payment reference if a failed debit does not auto-reverse.
Unused credits
Refunds of purchased-but-unused credits are considered case-by-case on written request from the purchasing organization. Approved refunds are made to the original payment method within 5–7 business days.
Not refundable
- Credits already consumed by deliveries performed.
- Bonus or promotional credits granted free of charge.